Tag Archives: help

Google. Where’s Our Doc?

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A few days ago, there were several of us on Twitter discussing the possibilities for a new open journal. Twitter is often not great for deep conversations, so following the success of the Ning Alternatives document, I thought I would tweet out a public, real-time Google Doc so people could write and share characteristics of a model, open (academic) journal.

The creation of the document moved quickly, and within minutes, we had several pages of information that helped to outline possibilities and partnerships that would help make this open journal a reality. Off the top of my head, collaborators included (I think): Jon Becker, GNA Garcia, Ira Socol, Jeremy Brueck, Tom Fullerton, George Veletsianos, Cole Camplese & Rob Wall (if you were involved, please let me know). Cole actually took a photo from his iPad while he edited from Twitterfic (see below).

Editing Document with the iPad

But then, all of a sudden, we could no longer access the document. The document now produces the following error:

Google Docs Error
Uploaded with plasq‘s Skitch!

So, I am writing this for a couple of reasons. First, we want this document back, and I’m hoping that someone at Google Docs will actually respond and help us recover it. There does not seem to be a straightforward way of getting Google’s attention, and thus, no easy way to resolve this problem. Second, I am using this as an example as a possible pitfall of depending on cloud computing. What if this was your dissertation? An important grant proposal? That book you’ve been working on? Or a document with some of your most important memories? While in this case, the issue happened so quickly that we didn’t really get a chance to take alternative measures – I hope this prompts you to keep a back up. The cloud can’t be trusted.

In any case, please forward this message along, and hopefully it gets the attention of a Google engineer that can actually do something about this, or get us some answers.

Thanks!

Update: As of May 4, 2010, the document is now working. Thanks everyone who passed this one. On May 3, the issue reached the Product Manager of Google Docs, and the team attacked the problem almost immediately. I received an apology, status reports, and finally, a detailed report of what had happened and how it had been fixed for the future. Overall, I am very satisfied with response I received from Google.

Internet, Democratization & Prosocial Change: I Could Really Use Your Help

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I’ve been asked by a colleague to speak to students in the Graduate course, “Social Justice and Globalization from an Educational Perspective.” These are the two general questions I’ve been asked to address:

1) Is the Internet a democratizing agent?
2) How does/can technology be an tool for prosocial change?

While I have many ideas, trying to come up with answers to these questions by myself wouldn’t make much sense. I would really love to see what kind of responses I can get to these questions from my network. Please, if you have a few minutes, let’s attempt to get something going here. I’d love to show the group how powerful the network can be. Through the content of your responses, and in the very act of responding, I’d like to bring an authentic demonstration of the power of these connections and the strength of weak ties.

I hope to hear from you, many of you.